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Accessibility Statement

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Last Updated: 28/09/2025

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At Cars Rent2own Pty Ltd (ABN 58 691 181 521), we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We strive to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1—a set of guidelines developed by the World Wide Web Consortium (W3C) to ensure that digital content is accessible to people with a wide range of disabilities. These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone.

Our commitment is in line with our obligations under the Disability Discrimination Act 1992 (Cth).

Measures to Support Accessibility

Cars Rent2own Pty Ltd takes the following measures to ensure accessibility:

  • Integrating accessibility into our procurement and development lifecycles.

  • Appointing an accessibility officer and/or assigning clear accessibility targets and responsibilities.

  • Providing continual accessibility training for our staff.

  • Employing formal accessibility quality assurance methods, such as a combination of automated testing and manual audits.

Conformance Status

The WCAG defines three levels of conformance: Level A, Level AA, and Level AAA. We aim for https://www.carsrent2own.com.au/ to conform to WCAG 2.1 Level AA in full.

We regularly assess and test our digital properties using a combination of automated tools, manual testing, and user feedback. While we strive for full conformance, we acknowledge that some areas may not yet be perfectly accessible. We are actively working to identify and fix these issues.

Compatibility with Browsers and Assistive Technology

https://www.carsrent2own.com.au/ is designed to be compatible with the following assistive technologies:

  • Screen readers (e.g., NVDA, JAWS, VoiceOver)

  • Screen magnification software

  • Voice recognition software (e.g., Dragon Naturally Speaking)

  • Keyboard-only navigation

The technical environment is designed to work with the current and previous two major versions of the following browsers:

  • Google Chrome

  • Mozilla Firefox

  • Apple Safari

  • Microsoft Edge

Known Limitations

Despite our best efforts to ensure accessibility across https://www.carsrent2own.com.au/, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known Issue Impact Potential Work around Our Plan for Resolution

Third-Party Content: Some content on our site (e.g., embedded maps, social media feeds) is sourced from third parties. Users may not be able to access this content with a screen reader or keyboard. Please contact us for the information in an alternative format. We are working with our third-party providers to encourage greater accessibility and will seek alternative providers where possible.

PDF Documents: Some older PDF documents may not be fully accessible. Screen reader users may not be able to access the information. Please contact us, and we will provide the information in an alternative, accessible format (e.g., HTML or Word) at no charge. All new PDFs we create are being made to accessible standards.

Complex Data Charts: Some charts and graphs may not have full text alternatives. The information in the chart may not be available to screen reader users. Please contact us for the underlying data in a table format. We are implementing a process to ensure all new complex graphics include a detailed text description or a data table.

Assessment Approach

Cars Rent2own Pty Ltd assesses the accessibility of https://www.carsrent2own.com.au/ by the following approaches:

  • Self-evaluation: Our internal team conducts regular testing.

  • External audit: We engage independent accessibility consultants to perform periodic audits.

  • User testing: We involve users with disabilities in our testing process.

Feedback

We welcome your feedback on the accessibility of https://www.carsrent2own.com.au/. Please let us know if you encounter accessibility barriers:

We try to respond to feedback within 3 business days.

Formal Complaints

We aim to respond to and resolve accessibility issues to the satisfaction of the user. If you are not satisfied with our response, you are entitled to lodge a formal complaint with the Australian Human Rights Commission (AHRC).

Updates to This Statement

We will review and update this statement annually, or as needed to reflect our ongoing commitment and progress. We will note the date of the last update at the top of the page.

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