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Privacy Policy

Last Updated: 28/09/2025

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This Privacy Policy describes how Cars Rent2own Pty Ltd (ABN 58 691 181 521) ("we," "us," or "our") collects, holds, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our [website/application/service] (the "Service"), you consent to the practices described in this policy.

1. The Information We Collect

We collect information that is reasonably necessary for our functions and activities. The types of personal information we collect depend on the nature of your interaction with us.

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include:

  • Contact Details: Name, email address, phone number, residential or business address.

  • Identity Information: Date of birth, photographic identification (e.g., for verification purposes).

  • Account Information: Username, password, profile details.

  • Financial Information: Payment details (handled by our secure third-party processors), transaction history.

  • Technical Information: IP address, device identifier, browser type, and operating system.

  • Usage Data: Information about how you use our Service, such as pages visited, time spent, and links clicked.

Sensitive Information is a sub-category of personal information given a higher level of protection. It includes information about your health, racial or ethnic origin, political opinions, religious beliefs, or biometric data. We will only collect sensitive information with your direct consent, or where required or authorised by law.

2. How We Collect Your Information

We collect personal information in several ways:

  • Directly from You: When you register an account, use our services, make a purchase, contact our support team, or subscribe to our marketing communications.

  • Automatically: As you navigate through our Service, we may automatically collect Technical and Usage Data through cookies, log files, and similar technologies. You can manage your cookie preferences through your browser settings.

  • From Third Parties: We may receive information from business partners, payment processors, or social media platforms (if you choose to link your account).

3. Why We Collect, Hold, Use, and Disclose Your Information

The primary purpose for which we handle your personal information is to provide and improve our Service. Specific purposes include:

  • To provide you with the requested services and manage your account.

  • To process transactions and send you transaction confirmations.

  • To communicate with you, including sending service-related announcements and responding to your enquiries.

  • For internal business purposes, such as data analysis, auditing, and developing new features and services.

  • To send you marketing and promotional communications (you can opt-out at any time).

  • To protect the security and integrity of our Service and prevent fraud.

  • To comply with our legal and regulatory obligations.

4. Disclosure of Your Information

We may disclose your personal information to the following types of third parties:

  • Service Providers: We engage other companies and individuals to perform services on our behalf, such as IT and data hosting, payment processing, and marketing services. These providers are contractually bound to protect your information and use it only for the purposes we specify.

  • Professional Advisers: To our lawyers, accountants, and other professional advisers.

  • Legal and Regulatory Authorities: Where required or authorised by law, such as to comply with a subpoena, warrant, or other legal process.

  • Business Transfers: In connection with any proposed or actual merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Overseas Disclosure: Some of the third-party service providers we use may be located outside of Australia, including in countries such as [e.g., the United States, Singapore, or Ireland]. Where we disclose your personal information overseas, we will take reasonable steps to ensure that the overseas recipient does not breach the APPs. This may include entering into a binding contractual agreement with the recipient.

5. Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, and offers. We will only do this if we have your consent or where it is otherwise permitted by law. You can opt-out of receiving direct marketing from us at any time by using the unsubscribe link provided in our emails or by contacting us using the details below.

6. Security and Data Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include electronic security measures (like encryption and secure servers) and physical access controls.

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer required, we will take reasonable steps to destroy or permanently de-identify the information.

7. Access to and Correction of Your Personal Information

You have the right to access the personal information we hold about you and to request that it be corrected. To make a request, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable period. We may charge a reasonable fee for providing access, but we will not charge for making the request.

If we refuse to give you access or to correct your information, we will provide you with a written notice that sets out the reasons for the refusal and the mechanisms available to complain about the refusal.

8. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us in writing using the details below. We will investigate your complaint and respond to you within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au

  • Phone: 1300 363 992

  • Post: Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We will notify you of any material changes by posting the new policy on our Service. We encourage you to review this policy periodically.

10. How to Contact Us

For any questions, concerns, requests to access or correct your data, or complaints about our privacy practices, please contact our Privacy Officer at:

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